WhatsApp Automation
Automate the conversations you're already having on WhatsApp.
Bookings, order status, FAQs, and support — handled automatically, in the app your customers already use every day.
The problem
Manual WhatsApp replies don't scale.
For most SMBs and local businesses in India, WhatsApp is already the primary channel customers use — but every booking confirmation, order update, and repeated question is answered manually, one chat at a time. That works at low volume and breaks down the moment the business grows.
Our approach
The same conversations, running automatically.
We build WhatsApp Business API automation for the specific conversations you have most — booking confirmations, order status, store hours and FAQs, appointment reminders — while routing anything unusual to a real person. Your customers keep using the channel they already prefer; your team stops repeating the same replies all day.
What's included
What you get with this engagement.
Approach
How we deliver it.
- 01
Discover
We map the conversations your team handles most often on WhatsApp today, and which ones are safe to automate.
- 02
Design
We design the automated flows and exactly where they hand off to a human, using the WhatsApp Business API.
- 03
Build
We build and connect the automation to your booking, order, or CRM systems, then test with real conversation patterns.
- 04
Scale
We monitor conversation volume and outcomes, and extend automation to new use cases as they come up.
FAQ
Questions about whatsapp automation.
It depends on how many conversation flows you need automated and what systems they connect to. Cocoontrix WhatsApp automation projects typically start from ₹20,000. Book a call and we'll scope your specific use cases.
We build on the official WhatsApp Business API (or Cloud API), which lets a business send and receive messages programmatically. We connect it to your booking calendar, order system, or CRM so automated replies use real, current data — not static canned text.
The most common use cases are booking confirmations and reminders, order status updates, store hours and FAQs, and initial support triage — with anything more complex routed to a real person on your team.
In most cases, yes — we migrate your existing number to the WhatsApp Business API so customers keep messaging the same number they already have saved.
Ready to talk about whatsapp automation?
Book a call or send a quick enquiry about this service — we reply within a business day.