AI Agents
Agents that complete the task, not just answer the question.
A chatbot replies. An agent looks things up, makes decisions within guardrails you define, and takes the next action — reliably, and only where it should.
The problem
A chatbot that only answers questions isn't leverage.
Most businesses that want "an AI agent" actually want something narrower and more useful — a system that checks an order status, drafts a response, schedules a follow-up, or triages a request, without a human doing the repetitive part. Generic chatbot tools rarely go that far, and hand-rolled automation breaks the moment an edge case shows up.
Our approach
Agents scoped to a real workflow, with guardrails.
We build agents around one or two workflows you actually run today, define exactly what the agent is allowed to decide versus escalate to a human, and test against real edge cases before it goes live. You get automation that's reliable enough to trust with actual customer interactions, not a demo that falls apart outside the happy path.
What's included
What you get with this engagement.
Approach
How we deliver it.
- 01
Discover
We identify the one or two workflows where an agent creates real leverage, and where a human should stay in the loop.
- 02
Design
We define the agent's tools, guardrails, and escalation rules before writing any orchestration logic.
- 03
Build
We implement and stress-test the agent against real and edge-case inputs from your actual workflow.
- 04
Scale
We monitor decisions and outcomes in production and refine the agent as real usage reveals new cases.
FAQ
Questions about ai agents.
It depends on how many workflows and tools the agent needs to connect to. Cocoontrix AI agent projects typically start from ₹40,000 for a single well-scoped workflow. Book a call and we'll scope it before quoting an exact number.
A chatbot answers questions in a conversation. An AI agent takes multi-step action on your behalf — looking up information, making a decision within defined guardrails, and executing the next step — with a human able to step in when needed.
With the right guardrails, yes — for the workflows we scope them to. We define exactly what the agent can decide autonomously versus escalate, and test extensively against edge cases before anything touches a real customer.
Yes. We build agents that call into your actual CRM, order system, calendar, or internal APIs — the agent works with the systems you already run, rather than requiring you to migrate to something new.
Ready to talk about ai agents?
Book a call or send a quick enquiry about this service — we reply within a business day.